Payment and Insurance

Method of Payment

Accounts are due for settlement at the end of each consultation, or on of collection of your pet following in-patient treatment. You may settle your account by cash and most major cards are accepted. We regret that we are no longer able to accept cheques.

Loyalty Bonus Stamps

To encourage prompt payment and to reward our loyal customers, Loyalty Bonus Stamps are given for prompt payment of accounts on the day of treatment, and you will receive one stamp for each £10 paid (excluding VAT). The stamps may be used on subsequent visits as cash for goods or services within the practice at the rate of 50p per stamp – a full card representing £15.00. Insured clients are also welcome to use this facility, however no stamps will be given on balances paid by insurers as a direct claim. Loyalty Bonus Stamps are not accepted as payment for treatment or given out for prompt payment on our Out of Hours service (Emergency Veterinary Service).

Terms and Conditions of Business

Our terms and conditions of business are that in the absence of prior written agreement to the contrary, payment is required at the time of treatment/collection. Failure to make payment within 28 days of the due date will result in the matter being referred to our Collection Agents whose charges will be added to, and payable with the original invoice amount. For our exotic animal owners, we regret that prevailing circumstances demand that where blood tests, x-rays, or procedures requiring hospitalisation or anaesthetic are necessary, a deposit of £100 will be payable before treatment commences.

Pet Insurance

We are extremely lucky in the United Kingdom that are able to offer such a wide range of ground breaking veterinary medicine and surgery. However, it comes at a cost. Insurance is becoming more necessary, in order to give you freedom of choice. The average cost of a dog broken leg repair at a referral hospital is around £1000. What happens if the break doesn’t mend and you need further surgery? Good quality insurance, that gives a sensible amount of cover and also gives your pet cover for life for any condition that arises and becomes chronic, such as heart disease. Choose carefully as many of the cheaper, more appealing deals do not provide adequate cover.

Should you need to make a claim on your pet insurance, we would ask clients to pay for their treatment when it is given and then claim it back from the insurance company afterwards. We will be pleased to complete the claim form for you to help to make the process as stress free as possible.

If you have any queries about any aspect of pet insurance please ask a member of staff.